Copyright Policy

Last revised 8 September 2026Status: draft

StreamNav supplies software to businesses that operate their own streaming services. It does not select, licence or host those businesses’ media catalogues. That position shapes what StreamNav can and cannot do about a copyright complaint, and this policy says so plainly rather than implying more control than exists.

StreamNav’s position

StreamNav respects copyright and expects its customers to do the same. Every customer agrees, as a condition of using the platform, that they hold the rights, licences and territorial authority for everything they distribute.

StreamNav is an intermediary. In most cases the material complained of sits with a business customer, on infrastructure or through arrangements StreamNav does not control. Where StreamNav does control the material — for example an asset uploaded to StreamNav-operated storage — it can disable access to it. Where it does not, StreamNav can identify and notify the responsible customer and require them to act.

Sending a notice of claimed infringement

If you believe material accessible through a StreamNav-operated service infringes a copyright you own or are authorized to act for, send a written notice containing all of the following. A notice missing these elements may not be actionable.

1. Identification of the copyrighted work you say has been infringed. If several works are covered by one notice, a representative list.
2. Identification of the material claimed to be infringing, with enough detail to locate it — the service, hostname, URL, asset or stream, and where possible the time it was observed.
3. Your name, postal address, telephone number and email address.
4. A statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in the notice is accurate, and, under penalty of perjury, that you are the owner or are authorized to act on the owner’s behalf.
6. Your physical or electronic signature.

Send the notice to the copyright agent at:

What StreamNav does with a notice

On receiving a complete notice, StreamNav will act promptly and proportionately. That may include disabling access to material under StreamNav’s control, forwarding the notice to the business customer responsible for the service, requiring that customer to respond, and where a customer will not act, suspending the affected service.

StreamNav will pass your notice, including the information in it, to the customer concerned so they can respond or file a counter-notification. Send only what you are content to have shared with them.

Counter-notification

If material of yours was removed or disabled and you believe that was a mistake or a misidentification, you may send a counter-notification containing:

1. Identification of the material and where it appeared before removal.
2. A statement, under penalty of perjury, that you have a good-faith belief the material was removed as a result of mistake or misidentification.
3. Your name, postal address and telephone number.
4. Your consent to the jurisdiction of the appropriate court, and your agreement to accept service of process from the complainant or their agent.
5. Your physical or electronic signature.

Where the law provides for it, StreamNav may forward the counter-notification to the complainant and, if no action to restrain the activity is notified within the statutory period, restore the material it disabled. Restoration applies only to material StreamNav itself disabled.

Repeat infringers

StreamNav maintains a policy of terminating, in appropriate circumstances, the accounts of customers who repeatedly infringe. What counts as repeated is judged on the substance of the complaints received and the customer’s response to them, not on a mechanical count.

Preservation

StreamNav retains notices, counter-notifications and records of the action taken, so that the handling of a complaint can be reconstructed later. These records may be disclosed where a law or court requires it.

False notices

A notice is a legal statement. Knowingly and materially misrepresenting that material is infringing, or that it was removed by mistake, can make you liable for damages, including costs and legal fees, to the person harmed by the misrepresentation. Do not use this process to resolve a commercial dispute or to suppress lawful competition.

This is not legal advice

This policy describes a process. It is not legal advice, and it does not decide who owns what. If you are unsure of your rights, take advice before sending a notice.